Jackpot City is a legendary online casino that most Canadian online gamblers have heard of. If you are wondering whether to sign up at this casino, I hope the following review will help you make your decision. I have tested this site and will share my experience with you.

Intro to Jackpot City Casino

Jackpot City was founded in 1998, so it is quite possible that it is older than many of our readers. The casino is run by Cadtree Limited. They also own several other online casinos: Spin Casino, Royal Vegas and Ruby Fortune. Jackpot City is licensed by both Alderney and the Ontario Gaming Commission, so you can be sure of the highest possible security standards.

This legendary site boasts more than 3.5 million customers worldwide, making it one of the most popular online casinos in the world. The other thing worth mentioning is that Jackpot City is also a sponsor of the Toronto Maple Leafs hockey team. Hopefully, this won’t make fans of other teams decide to go elsewhere 🙂

When you visit their site, the first thing you see is a graphic of a modern city, full of skyscrapers, lights and casinos. Jackpot City tries to make you feel like you are in Las Vegas, which of course is associated with gambling. The site is also easy to navigate and the menu is logical. There is really nothing to complain about here.

Jackpot City Casino Bonuses and Promotions (Rating: 9/10)

Jackpot City offers a welcome bonus of $1600 for new players. Unfortunately, don’t be fooled by this figure as it is split into four deposits. The first deposit bonus is 100% up to C$400, the second is C$400, the third is C$400 and the fourth is also C$400. You also get 10 free spins every day with a chance to win a million. Remember, the bonus must be claimed within 7 days of signing up.

Not so long ago, the wagering requirements for the bonuses were 70x. Fortunately, after being criticised by many players, Jackpot City has lowered this twice and it is now 35x for both the main bonus and the free spins. Overall, these are below average wagering requirements for an online casino, so I have to give Jackpot City a point here.

In addition, this casino offers regular promotions or quests for players, such as Mining Fever, Ancient Fortunes: Zeus or Real Roulette with Safari. To find out more about their current promotions, simply click on the “Promotions” tab at the top of the page.

Jackpot City Registration (Rating: 9/10)

As with most casinos, the registration process is very quick. Simply click on the “Sign Up” button in the top right hand corner, fill out the form and confirm your email address.

During the registration process, you will be asked to enter your details: first name, last name, email, address, currency, and username. Interestingly, a phone number is not required.

The entire Jackpot City registration process took me about a minute, so it shouldn’t take you too long either. It is not considered a no registration casino however.

Bottom line:

1. Scroll to the top of this page and click on “Go to Jackpot City.”
2. When you are on the main casino page, click on Sign Up in the top right corner.
3. Fill in your information.
4. Confirm your email.
5. Boom!

KYC/Verification (Rating: 8/10)

As with any licensed casino, you will need to verify your account and send documents to Jackpot City.

Most often you will be asked to send them when you make a withdrawal, but it can happen at any time, sometimes even right after you register. In my case it was during the withdrawal process. I was asked to send a scan of my ID/passport and some utility bills. The confirmation time was about 2 hours, so relatively quick.

I recommend that you send the documents as soon as you register so that you don’t have to deal with them later. Anyway, what documents does Jackpot City require?

• ID or passport
• A bank statement
• A utility bill to verify your address

Jackpot City Casino Games (Rating: 5/10)

Unfortunately, JC fails to impress in this category. Of course the quality of the games is top notch, but the quantity is not great, especially when compared to other online casinos. These days it is common for a casino to have between 2,000 and 3,000 games from different software providers. JC, with its 400 games, unfortunately lags far behind its competitors.

Anyway, you can find slots (about 300), blackjack, roulette, video poker, bingo, keno and live casino games. They’re divided into categories, so it’s easy to find the games you’re looking for. My favourites are Thunderstruck 2, Amazing Link Apollo and the progressive jackpots African Quest and Kings of Cash.

Payment Methods (Rating: 9/10)

Both players and casinos benefit when a casino offers multiple payment methods. Players have more choices, and the casino has more potential customers. Players typically use 1 to 2, sometimes 3, payment methods. So if they are not available at one casino, they will look for another that offers a particular payment method.

Jackpot City will not let you down here. You can use cards, instant bank transfers, e-wallets, mobile payment methods, and prepaid cards. In fact, you can choose from every possible payment method except crypto. Here is a list of all the payment methods available to Canadian players:

How Fast Does Jackpot City Pay? (Rating: 9/10)

Over the past few months, Jackpot City has definitely improved its payout speed. Previously, the casino used to pay out within the standard 1 to 3 days. Now you can expect to get paid instantly if you use Interac or Instadebit.

I have tested this site and have actually been able to withdraw money instantly using Interac. However, remember to complete all bonus wagering requirements and KYC before making a withdrawal. If you don’t, you won’t be able to make an instant withdrawal.

As with other payment methods, in most cases, you will receive your money within 24 hours.

Jackpot City Customer Support (Rating: 10/10)

If you have any problems, you can contact their customer support. Live chat is available 24/7, so you can always talk to a support representative. I tested their live chat at 11 p.m. and actually spoke to a real person who was very helpful and wrote back almost immediately.

You can also contact them by email. I recommend using email if you have a serious dispute. It is good to have a record of the conversation. There is also an emergency hotline for urgent cases.

They also have an extensive FAQ section on their website, so you should be able to find answers to most questions. In a nutshell:

• Live chat: 24/7
• Email: support@jackpotcity.com
• Phone: +1 800 76 9359

Jackpot City Mobile App (Rating: 9/10)

If you prefer to play casino games on your mobile device, I have good news for you. Jackpot City offers mobile apps for both iOS and Android. To download, click on “Casino App” at the top of their website, scroll down, and download the file. It is certainly more convenient to play in the mobile app than in the mobile browser, so I recommend downloading the app.

Jackpot City Casino Complaints

All complaints are handled within 24 hours via live chat. Of course, you can find complaints about this casino on the Internet. However, keep in mind that this is one of the largest online casinos in the world, so logically, there will be more complaints compared to smaller online casinos.

Jackpot City Complaint on TrustPilot.com

Most are from frustrated players who have lost money and simply want to get back at the casino by leaving unflattering comments. Some are also from people who have self-excluded and then tried to open a second account.

Of course there are legitimate comments as well. I’m not trying to be JC’s advocate here. Players have complained about the casino not responding to their emails or not being able to cash in their bonuses. This may have been the case, but remember that no online casino is perfect.

6 Facts About Jackpot City Casino

Before you start playing, it’s worth learning some interesting facts about this casino. Also be sure to read the terms and conditions as they will give you a better understanding of this casino.

Here are 6 things you need to know about Jackpot City:

1. Jackpot City is one of the oldest online casinos in Canada.
2. The website is available in 19 languages.
3. All games are tested by eCogra.
4. All slots contribute 100% to the wagering requirements, except for the Netent slots (they contribute 50%).
5. Progressive jackpots, Baccarat games, Craps, Red Dog, and Sic Bo contribute 0%.
6. Similar to Spin Casino in many ways.

Our Verdict

You get fast payouts, great bonuses, solid customer support, and a mobile app. What more could you ask for? Of course, there are some downsides, such as a small number of games or a small number of suppliers, but overall, JC is a really solid, fast paying online casino worth recommending. The fact that they have been around for 25 years and still have thousands of regular players says it all about this brand.